Click below to view answers for the most frequently asked questions, contact us, or email your question to firstname.lastname@example.org.
General Interest FAQs
For AlertWatch to function correctly, your institution must have a functioning AIMS or FlowSheet installation.
If you are interested in finding out more about AlertWatch, please reach out to us using the Contact Us form.
Yes, we recently received FDA clearance for the AlertWatch:OR product in early 2014.
AlertWatch will oversee the installation and configuration of our software, provide training, updates and upgrades, and work with your IT staff to maintain our installation.
No. AlertWatch is a secondary monitoring system that is intended to work in conjunction with all existing software & hardware products your hospital uses.
Questions about AlertWatch:OR
Yes, recent research done at the University of Michigan Health System comparing patient cases where AlertWatch:OR was used with cases where it wasn’t confirms that AlertWatch:OR can have very positive results. Please review these clinical abstracts to understand how the use of AlertWatch:OR impacted care.
The upper and lower limits for alerts in AlertWatch:OR are configured during installation, with your hospital’s administration team. If you are authorized to have these limits (or the alert levels) changed, simply contact us at email@example.com. An AlertWatch administrator will work with you to ensure your changes are made in your hospital’s installation.
Each setting, such as when and how an alert appears, can be customized for a hospital. Individual clinicians are not permitted to make these changes, however, to ensure consistency across an institution.
Gray indicates that no vitals are being captured. This is most likely due to the monitor capturing service that’s part of AlertWatch:OR needs to be restarted. Contact your local IT support team to restart the Live Collector (or IIS). Your local IT support group is your first line of defense for issues like this, as they manage the servers on a day-to-day basis.
Sometimes a site will renumber or rearrange rooms and want those changes to be reflected in AlertWatch:OR. Please contact us at firstname.lastname@example.org with the details of your OR rooms and we will adjust the list of ORs for your site.
Your first line of defense for any system problems is to contact your IT support team. The IT team received additional training for supporting AlertWatch:OR during installation, and may need to restart a server or check that software is running correctly.
Your IT support group has additional details, and can contact us if needed.
The colors shown for buttons and organs in AlertWatch:OR are configured during installation, with your hospital’s administration team. If you are authorized to have the limits or thresholds for organ colors changed, simply contact us at email@example.com. An AlertWatch administrator will work with you to ensure your changes are made in your hospital’s installation.
Each setting, such as the limits for each organ and its colors, can be customized for a hospital. Individual clinicians are not permitted to make these changes, however, to ensure consistency across an institution.
Please contact us at firstname.lastname@example.org so that we can work with you to adjust your clinical or emergency references. An AlertWatch administrator will work with you to ensure that you have the references you need for each organ, etc. in AlertWatch:OR.
When you’re signed into a case in AlertWatch:OR, you can click the email envelope from the Case Information screen for a patient, and enter a detailed question or note about the case (or a question not related to the case). The comments you enter are sent to AlertWatch, Inc. for review. A support representative will contact you shortly about the issue.
Questions about AlertWatch:ICU
AlertWatch:ICU is a secondary patient monitor and support system for both bedside use in the ICU as well as for nursing managers, intensivists, and physicians in the ICU who manage multiple patients. Based on the core AlertWatch engine used in our AlertWatch:OR product, the ICU product provides additional functionality, such as data trends over time, SOFA and SIRS scores, etc. as well as alerts appropriate for the ICU and nursing reminders.